Community Code of Conduct
Mentino is committed to providing a safe, supportive, and inclusive environment for all students and mentors. By using our platform, you agree to abide by the following guidelines.
Respect & Professionalism
- Treat all members with dignity and respect, regardless of age, background, identity, or experience level.
- Maintain professional boundaries at all times. Mentorship relationships should remain educational and supportive.
- Be punctual for scheduled sessions and communicate proactively about changes.
Communication Standards
- Keep all conversations appropriate and relevant to mentorship goals.
- Do not share personal contact information (phone number, home address) outside the platform until both parties are comfortable.
- Use constructive language. Avoid criticism that isn't actionable or helpful.
Safety & Privacy
- Keep mentorship conversations confidential. Do not share details of your mentee's or mentor's personal life without permission.
- For students under 18, parental/guardian consent is required. Mentors should be mindful of age-appropriate interactions.
- Never request or share inappropriate content of any kind.
Zero Tolerance Policy
The following behaviors will result in immediate account removal:
- Harassment, bullying, or intimidation of any kind
- Solicitation of personal relationships beyond mentorship
- Sharing explicit, offensive, or discriminatory content
- Impersonating another person or providing false credentials
- Attempting to circumvent our verification process
- Any form of spam, scam, or commercial solicitation
Reporting Violations
If you experience or witness a violation of this Code of Conduct, please report it immediately through the platform's reporting feature. All reports are reviewed by our admin team within 24 hours and handled confidentially.
Mentor Responsibilities
- Provide honest, constructive guidance based on your genuine experience.
- Be transparent about your background and qualifications.
- Respect your mentee's time and goals. Focus sessions on their needs.
- If you can no longer mentor, communicate this promptly so the student can be re-matched.
Student Responsibilities
- Come prepared to sessions with questions or topics you'd like to discuss.
- Be respectful of your mentor's volunteer time.
- Provide honest feedback to help us improve the matching process.
- Follow through on action items discussed during sessions.
Last updated: March 2026